Privacy Policy

Last Updated: 07 July 2026

1. Introduction

Abriz Advanced Enterprise FZE ("Abriz", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Abriz Support Portal, website, and related services.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Company Information

• Company Name
• Trade License Number
• VAT Registration Number (if applicable)
• Business Address
• Country

Contact Information

• Contact Name
• Job Title
• Email Address
• Telephone Number
• Mobile Number

Account Information

• Username
• Password (stored in encrypted form)
• User Role
• Login History
• IP Address
• Browser Information

Support Information

• Support Tickets
• Attachments
• Screenshots
• System Logs
• Error Messages
• Communication History
• Support Notes

ERP Information

Where necessary to provide support, we may access information within your ERP system, including business configurations, workflows, reports, and technical settings. We only access information required to resolve the reported issue.

3. How We Use Your Information

We use your information to:

• Provide technical support.
• Manage support tickets.
• Deliver implementation and consultancy services.
• Verify customer identity.
• Respond to inquiries.
• Improve our services.
• Monitor service quality.
• Send service notifications.
• Communicate maintenance schedules.
• Manage Annual Maintenance Contracts (AMC).
• Process invoices and payments.
• Comply with legal and regulatory obligations.

4. Customer Data Ownership

All customer data remains the exclusive property of the customer.

Abriz does not claim ownership of any business data, accounting data, ERP records, customer information, financial records, or documents uploaded by customers.

5. Confidentiality

Abriz treats all customer information as confidential.

Our employees, consultants, and contractors are bound by confidentiality obligations and may access customer information only when necessary to provide agreed services.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Encrypted password storage
• Secure authentication
• Role-based access control
• Secure server infrastructure
• Firewall protection
• Malware protection
• Secure backups
• Access logging
• Regular software updates

While we strive to protect your information, no system can guarantee absolute security.

7. Information Sharing

Abriz does not sell, rent, or trade customer information.

We may disclose information only:

• When required by law.
• To comply with legal obligations.
• To protect our legal rights.
• With your written authorization.
• To trusted service providers who assist in delivering our services under confidentiality obligations.

8. Third-Party Services

Our services may integrate with third-party providers, including but not limited to:

• Odoo S.A.
• Microsoft 365
• Google Workspace
• Payment Gateway Providers
• SMS Providers
• Cloud Hosting Providers
• Backup Providers

Each third-party service is governed by its own privacy policy.

9. Cookies

Our website and support portal may use cookies to:

• Maintain login sessions.
• Remember user preferences.
• Improve website performance.
• Analyze website usage.
• Enhance user experience.

You may disable cookies through your browser settings; however, certain features may not function properly.

10. Email Communications

We may send emails relating to:

• Support ticket updates.
• Password resets.
• Security alerts.
• Maintenance notifications.
• Service announcements.
• Billing notices.
• Contract renewals.

We do not send unsolicited marketing emails without your consent.

11. Data Retention

We retain information only as long as necessary to:

• Provide services.
• Fulfill contractual obligations.
• Comply with legal and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

Support tickets and related communications may be retained for historical reference and service improvement.

12. Customer Responsibilities

Customers are responsible for:

• Maintaining secure passwords.
• Protecting login credentials.
• Ensuring authorized access to their accounts.
• Notifying Abriz of unauthorized account activity.
• Maintaining backups where applicable.

13. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your contact details.
• Request deletion of personal information where legally permissible.
• Request copies of your personal data.
• Withdraw consent for non-essential communications.

Requests may be subject to identity verification.

14. International Data Transfers

Where required to provide our services, customer information may be processed or stored outside the United Arab Emirates. Abriz will take reasonable measures to ensure that such transfers comply with applicable data protection laws.

15. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18.

16. Changes to This Privacy Policy

Abriz may update this Privacy Policy from time to time. Any changes will become effective upon publication on our website or support portal. Continued use of our services after such changes constitutes acceptance of the revised policy.

17. Contact Us

For questions regarding this Privacy Policy or our data protection practices, please contact:

Abriz Advanced Enterprise FZE

Email: hello@abrizae.com

Website: https://abrizae.com

Address: B.C. 1308535, C1 Building, Ajman Free Zone, Ajman, United Arab Emirates